Personal Data Policy – Yorkshires Handyman

Opening Times

Mon - Fri 7am-10pm Sat - Sun 7am-2pm

Areas Covered

North of England including the midlands, predominantly the Yorkshire region.

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Personal Data Policy

1. ) Personal Data Statement
  Yorkshires Handyman records and stores personal data given to it by customers in order to carry out its primary business only. The data is used to provide an efficient service, maintain statutory financial records and nurture an ongoing relationship with our customers and staff. Yorkshires Handyman does not and will not use customer’s personal data for any commercial gain other to provide a service to its customers or maintain communication with its customers. Yorkshires Handyman will take all the necessary steps to secure and protect its customer’s personal data.
  1.1.) The Personal Data We Store: Customer’s Names Billing and Worksite addresses Contact names and telephone numbers relating to billing addresses and worksite addresses Email addresses Long payment card number and expire date. No payment card security details are ever recorded or stored.
  1.2.) How we store & access our customer’s personal data All customer detail is stored in a Secure Database on a Cloud Server and accessed through service management software. Customers can access their data by emailing admin@yorkshireshandyman and submitting a request.
  1.3.) Who has access to our customer’s personal data Customer data is only available to existing customer service, management and technical staff members.
  1.4.) The use personal data for communication & marketing purposes Yorkshires Handyman sends most of its communication regarding new bookings, work-orders, quotes and invoices via email and sms messages. As part of its normal business Yorkshires Handyman conducts feedback surveys, special offers and credit control via email.
2. ) Control of your personal data
  2.1.) How do I request a copy of my personal data you hold? For an electronic copy of your personal data please email us on Admin@yorkshireshandyman.co.uk. We will then carry out an identity verification process before releasing a copy of your personal data.
  2.2.) How can do I request my personal data is deleted? If you want us to delete your personal data please email us on Admin@yorkshireshandyman.co.uk. We will then carry out an identity verification process before deleting your personal data.
  2.3.) Agreement and Consent By you submitting your personal data via phone call or electronically to Yorkshires Handyman we accept the obligation to protect your data and be transparent about the safety and use of your personal data. This means that Yorkshires Handyman commits to never passing on any personal data it controls to any 3rd party data controller or processor for financial or commercial gain that is not directly related to the provision of our primary service to you or maintaining our direct relationship with you. You in turn consent to Yorkshires Handyman controlling and processing your personal data in line with our primary service relationship.

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1

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2

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3

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4

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5

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